1 Consumer Withdrawal Within 15 Days
DigitalCloud.pro voluntarily allows a Consumer acting outside their trade, business or profession to withdraw from a distance service contract within 15 calendar days after the contract is concluded.
The Consumer may withdraw without giving a reason by sending an unequivocal withdrawal request to manager@digitalcloud.pro before the 15-day period expires.
Services are activated automatically after payment. Automatic activation does not create any additional refund rights beyond those provided under this Policy or applicable law.
A recurring payment or automatic renewal under an existing contract does not, by itself, start a new withdrawal period unless expressly required by applicable law.
2 Reimbursement
DigitalCloud.pro will reimburse all amounts required by applicable law without undue delay and no later than 14 days after receiving a valid withdrawal request.
The refund will be issued using the same payment method used for the original payment.
DigitalCloud.pro may request information reasonably necessary to identify the Customer, contract, Service and payment and to prevent fraud or unauthorized refunds.
3 Standard Service Cancellation
The Customer may disable automatic renewal through their account or by contacting customer support. Disabling automatic renewal prevents future renewal charges but does not terminate the current paid service period.
Unless otherwise expressly required by this 15-day withdrawal policy, mandatory law, the applicable SLA or the terms of the relevant order, all payments are final and non-refundable. The Service will remain active until the end of the paid period. No refund will be provided for unused time.
Statutory consumer withdrawal rights do not apply to Customers acting for business or professional purposes unless otherwise expressly stated in the relevant order.
4 Voluntary Refunds
DigitalCloud.pro is not required to provide voluntary refunds after the 15-day withdrawal period has expired.
To the maximum extent permitted by applicable law, no voluntary refund will be provided for:
- domain registration or renewal;
- third-party licences;
- dedicated hardware;
- bespoke or custom work;
- setup work already performed;
- additional IP addresses or network resources;
- irreversible operations or third-party costs;
- promotional, bonus, gift or other credits not paid for by the Customer;
- abuse, fraud, payment fraud or chargebacks;
- unlawful use of the Services or violations of the Terms of Service;
- duplicate or related accounts created to obtain multiple refunds.
These exclusions do not limit any mandatory consumer rights.
5 Service Issues
A Service interruption, reduced performance or Customer dissatisfaction does not automatically create a right to a refund.
If DigitalCloud.pro materially fails to provide the contracted Service, the Customer may request the remedy available under the applicable SLA, contract or mandatory law.
6 Refund Requests
A refund request must be sent to manager@digitalcloud.pro and include:
- the account identifier;
- the affected Service;
- the relevant payment or transaction;
- the requested remedy.
The Consumer is not required to provide a reason when withdrawing within the 15-day period. DigitalCloud.pro may request a reason when considering another voluntary remedy or investigating a Service issue.
The Customer may not receive both a refund from DigitalCloud.pro and a chargeback, payment reversal or other reimbursement for the same payment.
Nothing in this Policy excludes or limits any right or legal remedy that cannot lawfully be excluded or limited.