1. Statutory consumer withdrawal
A Consumer may withdraw from a distance service contract within 14 calendar days after conclusion, without giving a reason. Notice may be sent using the model form or any clear statement. The deadline is met if notice is sent before it expires.
2. Immediate activation
If a Consumer expressly requests activation during the withdrawal period and later withdraws, DigitalCloud.pro may charge only an amount proportionate to the service supplied before receiving the notice. The right is lost after full performance only where the Consumer expressly requested early performance and acknowledged that consequence, where applicable.
3. Statutory reimbursement
Reimbursement will be made without undue delay and no later than 14 days after valid notice, using the original payment method unless otherwise agreed, without a reimbursement fee. A proportionate amount for service already supplied may be deducted where legally permitted.
4. Voluntary 15-day guarantee
In addition to statutory rights, the first purchase of a standard self-service VPS by a new Customer may be cancelled within 15 calendar days for a refund of the recurring VPS charge. The guarantee does not cover separately disclosed third-party licences, domain names, bespoke work, dedicated hardware, setup work already performed, additional IP resources, abuse, fraudulent use or repeated accounts. It may be claimed once per Customer and does not restrict mandatory rights.
5. Ordinary cancellation
The Customer may turn off automatic renewal through the available account or support channel. Unless the order states otherwise or mandatory law requires a refund, service continues until the end of the paid term and unused time is not refunded.
6. Service failure
If DigitalCloud.pro materially fails to supply the contracted service, the Customer may request repair, restoration, a proportionate price reduction, SLA credit or termination as required by the contract and applicable law.
7. Request procedure
Send the account identifier, affected service and requested remedy to manager@digitalcloud.pro. A reason may be requested as optional feedback but is not required for statutory withdrawal.
HLISTAN ZOLERANI, UNIPESSOAL LDA · NIF/NIPC 517417901 · Praça Mouzinho de Albuquerque, 113, piso 3, esc. 329, Porto, Portugal · manager@digitalcloud.pro