1. Scope and parties
These Terms govern services supplied under the DigitalCloud.pro brand by HLISTAN ZOLERANI, UNIPESSOAL LDA. “Customer” means the person or organisation placing the order; “Consumer” means an individual acting mainly outside a trade or profession.
2. Orders and contract
The service description and order summary identify the configuration, location, billing period, current charge, taxes and renewal terms. The Customer must verify them before using the payment button. An order is subject to acceptance, availability, identity and fraud checks.
3. Accounts
The Customer must provide accurate information, protect credentials, use multi-factor authentication where available and promptly report suspected compromise. The Customer is responsible for authorised users and may not resell a service unless the order expressly permits it.
4. Service and changes
DigitalCloud.pro will provide the purchased service with reasonable skill and care. Maintenance, security work, upstream failures and emergencies may temporarily affect availability. Material adverse changes will be notified where reasonably possible; mandatory consumer rights remain unaffected.
5. Fees, taxes and renewal
Prices, applicable taxes and the amount charged are shown before payment. Services renew only where the checkout or account clearly states automatic renewal. The Customer may disable renewal before the renewal charge. Price changes apply prospectively after reasonable notice.
6. Customer content and backups
The Customer retains rights in Customer Content and grants only the licence necessary to host, transmit, secure and support it. Unless a purchased plan expressly includes managed backups, the Customer remains responsible for independent backups and restoration testing.
7. Acceptable use
The Customer must comply with the Acceptable Use Policy and law. DigitalCloud.pro may proportionately restrict affected resources to prevent harm, preserve security or comply with lawful orders. Where practicable, notice and an opportunity to remedy will be provided.
8. Suspension and termination
Service may be suspended for overdue undisputed payment, material breach, urgent security risk or legal necessity. Measures will be proportionate. Either party may terminate as stated in the order and cancellation policy. Termination does not remove accrued obligations.
9. Warranties and liability
Nothing excludes liability that cannot lawfully be excluded, including liability for fraud, wilful misconduct, death or personal injury caused by negligence, or mandatory consumer remedies. For business Customers, aggregate liability is limited to fees paid for the affected service during the previous twelve months, except where prohibited by law. Neither party is liable for indirect losses not reasonably foreseeable.
10. Consumer rights
Consumers retain all mandatory rights, including conformity remedies and the statutory withdrawal right described in the Refund, Cancellation & Consumer Withdrawal Policy. Commercial guarantees do not replace statutory rights.
11. Law and disputes
Portuguese law governs, without depriving Consumers of mandatory protections of their habitual residence. Portuguese courts have jurisdiction for business disputes unless agreed otherwise. Consumers may use any competent court or dispute-resolution mechanism available under mandatory law.
12. General
If a provision is unenforceable, the remainder continues. Failure to enforce is not a waiver. DigitalCloud.pro may assign the contract as part of a genuine business transfer provided consumer protections are not reduced. The current version and effective date appear on each document.
HLISTAN ZOLERANI, UNIPESSOAL LDA · NIF/NIPC 517417901 · Praça Mouzinho de Albuquerque, 113, piso 3, esc. 329, Porto, Portugal · manager@digitalcloud.pro